arisanTerms of Use

Football betting and live-dealer gaming are significant entertainment markets across Indonesia, with millions of active participants using digital wallets and bank transfers to fund their accounts. We at arisan operate within this landscape by setting clear terms that govern account registration, deposits, withdrawals, game settlement, and dispute resolution.

Our arisan terms apply to all users who register an account on our platform. These terms outline your rights and responsibilities, how we manage your balance, what happens if you breach our policies, and how we settle disputes. By creating an arisan account, you agree to these terms and acknowledge that our services are available only where local law permits.

This page covers the key provisions of our terms. For the complete legal text, refer to the full terms document linked in the footer.

Account Registration and Eligibility on arisan

When you register an arisan account, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by local law from accessing our platform. We require accurate personal information during registration—name, date of birth, email, phone number, and residential address. Providing false information violates our terms and may result in account suspension.

We at arisan conduct Know Your Customer (KYC) verification before your first withdrawal. You must provide identity documents (national ID, passport, or driver's licence) and proof of address (utility bill, bank statement, or government letter). Our verification team reviews submissions within one business day. If documents are unclear or incomplete, we request resubmission. Verification protects both you and our platform against fraud and regulatory violations.

Deposits, Withdrawals, and Balance Management

We at arisan accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits are credited to your arisan balance immediately upon confirmation from the payment provider. Your balance is unified across all games—live-dealer tables, sportsbook markets, and slots all draw from the same wallet.

Withdrawals process back to your original deposit method. If you funded via mobile banking, your payout returns to your local payment account. Bank transfers typically settle within one business day. Digital wallet withdrawals often complete within hours. We do not charge withdrawal fees, though your payment provider may apply their own charges.

Your arisan balance is your responsibility. We are not liable for unauthorized access if you share your credentials or fail to log out on shared devices. If you suspect unauthorized activity, contact our support team immediately.

Game Rules and Settlement on arisan

All games on our arisan platform—live-dealer tables, sportsbook markets, and slots—operate under published rules and settlement procedures. Live-dealer games use certified random-number generators and third-party audits to ensure fairness. Sportsbook events settle based on official results published by the relevant league or tournament organizer. Slot games settle instantly when the spin completes.

We at arisan reserve the right to void any wager if we detect fraud, collusion, or violation of our terms. Examples include: placing wagers using stolen payment methods, exploiting technical glitches, or engaging in market manipulation. If we void a wager, we notify you and may forfeit associated winnings.

Our arisan terms exist to protect both players and the platform. Clear rules, transparent settlement, and fair enforcement build trust and ensure a sustainable service.

Our arisan Policies and Dispute Resolution

Prohibited Activities and Account Suspension

We at arisan prohibit several activities on our platform. These include: using arisan to launder money or fund illegal activities, placing wagers on behalf of others, using automated bots or scripts to access our platform, and engaging in harassment or abuse toward our staff or other players. Violation of these policies results in account suspension and potential forfeiture of your balance.

We also reserve the right to suspend your account if we detect unusual activity patterns—such as extremely large wagers, rapid deposits and withdrawals, or wagers placed from multiple geographic locations in short timeframes. Suspension allows us to investigate and verify your account legitimacy. Most suspensions are resolved within one business day once verification is complete.

Dispute Resolution and Complaints

If you believe an error occurred in your account—such as a missing deposit, incorrect settlement, or unauthorized withdrawal—contact our arisan support team with details: transaction ID, timestamp, and amount. Our team investigates with payment providers and game logs, then responds within standard business hours, typically one business day.

If you are unsatisfied with our resolution, you may escalate your complaint to our compliance team. We maintain a formal complaints log and aim to resolve escalations within three business days. Our support team provides contact details for escalation when you request them.

Jurisdiction and Applicable Law

Our arisan services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's applicable laws and regulations. We do not offer our services in jurisdictions where online wagering is prohibited.

These terms are governed by the laws of the jurisdiction in which arisan operates. Any disputes arising from your use of our platform are subject to the dispute resolution procedures outlined in our full terms document. We encourage users to resolve disputes through our support and compliance channels before pursuing external legal action.

Changes to Our arisan Terms

We at arisan may update these terms from time to time to reflect changes in our service, legal requirements, or operational practices. We notify users of material changes via email or in-app notification at least 14 days before the changes take effect. Continued use of your arisan account after the notification period constitutes acceptance of the updated terms.

Contact and Support

Our arisan support team is available through live chat, email, and in-app messaging. We respond to general inquiries within standard business hours, typically on the same business day. For urgent issues like account lockouts or payment disputes, we prioritize your request and may resolve it faster.

You can reach our support team in English or Indonesian. Common questions about account management, game rules, and payment processing are answered in our FAQ section and help articles. For complex issues or formal complaints, our support team escalates your case to our compliance and finance teams.