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DANA deposit and withdrawal

DANA is Indonesia's largest digital wallet and the fastest payment method on arisan. To deposit, log in and select DANA from the payment menu. Enter your desired amount; we recommend starting with our welcome offer to our welcome offer for new users. You will be redirected to the DANA app or web portal to confirm the transaction. The deposit credits your arisan account within subject to verification. To withdraw, request a payout in your account settings and specify DANA as the destination. Withdrawal processing takes subject to verification depending on DANA's backend queue. During peak hours (evening, weekends), processing may take longer. Once approved, funds appear in your DANA wallet instantly. DANA charges no fees for transfers; arisan does not charge withdrawal fees for DANA either.

OVO and GoPay usage

OVO and GoPay operate similarly on arisan; both are mobile wallets widely adopted across Indonesia. To deposit using OVO, open your account dashboard, select OVO, and confirm the payment via the OVO app. Deposits ranging from our welcome offer to our welcome offer per transaction are supported. Processing is instant once you approve on OVO's side. Withdrawal to OVO takes subject to verification on average. GoPay deposits work identically and support the same range. One important note: your OVO or GoPay account must have a verified phone number linked to your KYC identity. If your wallet and your arisan account names do not match, the transaction may be delayed during our automatic verification step. In that case, contact our support team with your account email and the transaction reference number; we can manually process the transfer within 2–4 hours.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer the most flexible deposit method for arisan. When you choose BCA, Mandiri, BRI, or BNI during checkout, we generate a unique VA code and display it on screen. Copy the code, open your bank's mobile or web app, and initiate a transfer to that VA number using the bank's internal transfer feature (no ATM or teller required). Deposits as low as our welcome offer are accepted. Processing takes subject to verification once your bank confirms the transfer. Withdrawal to the same bank account is also straightforward: request a payout, provide the account holder name and account number (which must match your KYC details), and select the bank. Transfers typically clear within 24–48 hours, depending on your bank's processing capacity. Some banks charge a small VA maintenance fee (our welcome offer–5,000) per month if the VA is unused after 90 days; arisan does not control these fees.

Fees, limits and verification

arisan does not charge deposit or withdrawal fees; all costs are transparent. Your bank or payment provider may apply small transaction fees (typically our welcome offer–10,000) depending on your account type and the payment method. account preferences are set by your payment provider (banks cap daily transfers; DANA and OVO have monthly limits). Withdrawal limits are per-transaction (usually our welcome offer to our welcome offer depending on your account tier) but no daily withdrawal limit is enforced. Before your first withdrawal, you must complete KYC verification: upload a valid ID (passport, national ID, or driver's licence) and proof of address (utility bill dated within 3 months, bank statement, or tax document). Processing takes 24–48 hours. Once verified, all future withdrawals are instant (subject only to the payment provider's processing window). High-value withdrawals (above our welcome offer in a single week) may trigger a secondary review for compliance; this adds 24–48 hours to the standard window.

Resolving a stalled transaction

If a deposit does not credit after subject to verification, log in and check the transaction status in your deposit history. If the status shows "pending," wait another subject to verification; DANA and OVO transfers are usually instant, but GoPay and bank transfers can take longer. If it remains pending after subject to verification, take a screenshot of the transaction reference number from your payment app and contact arisan support via the Help section. Provide the reference number, the amount, and the payment method. Our team will check our bank's records and either release the deposit immediately or escalate to the payment provider. This typically resolves within 2–4 hours. For withdrawals: if a withdrawal request sits "under review" longer than the promised window, contact support with your withdrawal reference number. Most delays are due to bank processing queues (especially on weekends). Our team can check the bank's status and follow up if the transfer is lost. If a withdrawal is genuinely missing, arisan will re-process it to an alternative payment method at no cost to you, subject to verification of the original request.