arisan Platform Privacy Notice

This page describes what we collect when you use arisan and how we keep that data protected. Our privacy practices reflect the fact that we operate across multiple Indonesian cities—Jakarta, Surabaya, Bandung, Medan, Semarang—and process payments through local and regional channels like DANA, e-wallet, mobile banking, local payment, and bank virtual accounts.

We at arisan collect personal information only to operate our platform, process your account, handle deposits and withdrawals, and comply with anti-fraud and regulatory requirements. We do not sell your data to third parties. This notice explains what we collect, how we use it, who may access it, and what rights you have.

Our commitment is transparency: you should understand exactly what happens to your information when you register, play, and withdraw on arisan.

What We Collect and How We Use It

Registration and Account Data

When you register on arisan, we collect your full name, email address, phone number, date of birth, and residential address. We use this information to create and manage your account, verify your identity, and comply with anti-money-laundering (AML) regulations. We also collect your preferred language and time zone so our platform displays correctly for you.

Know Your Customer (KYC) Documents

Before your first withdrawal on arisan, we require identity verification. We collect scans or photos of your government-issued ID (national ID card, passport, or driver's licence), proof of address (utility bill or bank statement), and a selfie for facial verification. We store these documents securely and use them only for verification and regulatory compliance. We do not share these documents with third parties except where required by law.

Payment and Transaction Data

We collect information about every deposit and withdrawal you make on arisan. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account), transaction amount, timestamp, and transaction ID. We use this data to process your payments, reconcile accounts, detect fraud, and maintain audit trails for regulatory compliance.

We do not store your full payment card or wallet credentials. Payment processors handle sensitive payment data directly, and we receive only confirmation that a transaction succeeded or failed.

Gaming and Betting Activity

We log your activity on arisan: which games you play, which sportsbook markets you access, your bet amounts, game outcomes, and settlement results. We use this data to calculate your balance, detect unusual patterns that may indicate fraud or problem gambling, and improve our platform. We also use aggregated, anonymized activity data to understand which games and markets are popular.

Device and Connection Information

When you access arisan, we collect information about your device: operating system, browser type, IP address, and device identifier. We use this to detect unauthorized access, prevent fraud, and optimize our app for different devices. We also log your login times and locations to help you recognize your own account activity.

Communication Data

If you contact our arisan support team via live chat, email, or in-app messaging, we keep records of those conversations. We use these records to resolve your issue, train our support staff, and improve our service. We may also send you transactional emails (deposit confirmations, withdrawal notifications, account alerts) and service announcements.

We at arisan collect only the data necessary to operate our platform safely and comply with law. We do not collect data for marketing purposes or sell your information to advertisers.

Our Data Protection and Third-Party Practices

Data Storage and Security

We at arisan store your data on secure servers with encryption, firewalls, and access controls. Our servers may be located outside Indonesia, but we apply the same security standards regardless of location. We use industry-standard protocols (TLS/SSL) to encrypt data in transit between your device and our servers.

We limit access to your personal data to arisan employees and contractors who need it to perform their jobs. All staff sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Third-Party Processors

We share your data with third parties only when necessary to operate arisan. These include:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners (mobile banking, local payment, online payment, e-wallet) receive transaction details to process your deposits and withdrawals.
• Fraud and compliance vendors: We use third-party services to verify your identity, detect fraud, and comply with AML regulations.
• Game providers: Live-dealer studios, slot game developers, and sportsbook data providers receive only your account ID and bet information—not your personal details.
• Customer support tools: We use third-party platforms to manage support tickets and live chat.

All third-party processors sign data-processing agreements committing them to protect your data and use it only for the purposes we specify.

Cookies and Tracking

Our arisan app and website use cookies and similar tracking technologies to remember your login, preferences, and session state. We use analytics cookies to understand how you use our platform and identify technical issues. You can disable non-essential cookies in your browser settings, though this may affect your experience on arisan.

Your Rights and Data Access

You have the right to request a copy of the personal data we hold about you on arisan. You can also request correction of inaccurate data, deletion of data (subject to legal retention requirements), or restriction of how we use your data. To exercise these rights, contact our support team with your account details and specific request.

We will respond to data-access requests within 30 days. If we cannot fulfill a request (for example, because we must retain data for regulatory compliance), we will explain why.

Data Retention

We retain your account data for as long as your arisan account is active. After you close your account, we retain transaction records, KYC documents, and communication logs for a minimum of five years to comply with Indonesian financial regulations and anti-fraud requirements. We delete other personal data (such as device information and analytics) after two years of account inactivity.

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on arisan. Your continued use of our platform after such changes constitutes your acceptance of the updated notice.

Contact arisan

If you have questions about our privacy practices or wish to exercise your data rights, contact our arisan support team through the app, email, or live chat. We respond to privacy inquiries within standard business hours. You can also reach out if you believe we have mishandled your data or violated this privacy notice.

Our services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's applicable laws and regulations.