arisan FAQ

On the login page, click the "Forgot your password?" link. Enter your registered email address or username. We send a password-reset link to your email within a few minutes. Click the link, create a new password, and log in. If you do not receive the email, check your spam folder or contact our support team. We can verify your identity and help you regain access to your arisan account.

During registration on arisan, you provide your full name, email address, mobile number, date of birth, and a username and password. You also confirm that you are of legal age in your jurisdiction and that you reside in or are accessing from a supported territory. After registration, you can deposit and play. Before your first withdrawal, we request identity verification documents (ID card or passport) and proof of address. This KYC process typically completes within one business day.

If you cannot log in, see unauthorized transactions, or suspect your account has been compromised, contact our support team immediately through live chat or email. Do not attempt to log in repeatedly, as this may trigger a security lock. Our team will verify your identity, review your account activity, and help you regain control. If fraud is detected, we freeze the account pending investigation. We also recommend changing your password and enabling any additional security features available in your account settings.

Yes. We at arisan support deposits and withdrawals via virtual accounts (VA) from online payment, e-wallet, mobile banking, and local payment. When you choose a bank VA during deposit, we generate a unique account number for you. Transfer the deposit amount to that number from your personal bank account. The credit appears in your arisan balance within minutes. For withdrawals, we send funds back to the bank account you used for deposit. Bank VA transfers are available 24/7 and carry no additional fees.

Deposit minimums and maximums vary by payment method. online payment, e-wallet, mobile banking, and local payment typically support deposits in a range suitable for casual and regular players. Bank virtual accounts (online payment, e-wallet, mobile banking, local payment) and online payment support a wider range. We do not publish exact figures to avoid encouraging excessive deposits. When you select a payment method during deposit, the app displays the minimum and maximum for that method. If you need a deposit range outside the standard limits, contact our support team to discuss options.

Our support team responds to queries during standard business hours, typically within one business day. Live chat is available during peak hours. Email inquiries are answered within 24 hours. For urgent issues—such as account lockouts or suspected fraud—contact live chat immediately. Withdrawal requests are processed subject to verification windows; most withdrawals to e-wallet, mobile banking, local payment, or bank accounts complete within standard processing times, though some may require additional verification.

Demo mode is available for most slot games on arisan. You can play with virtual credits without depositing real money. Demo mode lets you learn game mechanics, understand payout structures, and explore different titles before committing funds. Live-dealer tables and sportsbook markets do not offer demo play—those require a real account and a deposit. To access demo slots, look for the "Play for free" or "Demo" button on the game tile. Your demo balance resets each session.

We at arisan offer a welcome package for new accounts. The exact terms—bonus amount, wagering requirements, eligible games, and expiry—are displayed during registration and in your account promotions section. Welcome offers are subject to terms and conditions. We do not publish fixed bonus amounts to avoid misleading claims. When you register, you see the current offer and can accept or decline it. If you have questions about bonus terms, contact our support team or review the full promotion details in your account.

During registration on arisan, you provide your full name, email address, mobile number, date of birth, and a username and password. You also confirm that you are of legal age in your jurisdiction and that you reside in or are accessing from a supported territory. After registration, you can deposit and play. Before your first withdrawal, we request identity verification documents (ID card or passport) and proof of address. This KYC process typically completes within one business day.